# Scott Xu (Xu Zhihao)
> Product Manager

xu.zhihao@u.nus.edu · LinkedIn: linkedin.com/in/scott-xu-b7a7046a

Product Manager with 15+ years in Banking & Financial Services transformation, now leading AI-powered client onboarding at a global bank. Journey Lead for an agentic workflow platform orchestrating LLM-based agents in a highly regulated environment. A rare combination of deep domain expertise (KYC / Compliance / Wealth Management), hands-on technical capability (Python, SQL, FastAPI), and shipped consumer products — including a live AI game on the App Store. MBA (NUS) + B.Sc. Computer Science.

## Experience
- UBS — Product Manager & Journey Lead — AI-Powered Client Onboarding (2026-04–Present)
  Own the end-to-end design and delivery of a Flowable-based workflow orchestration platform for client onboarding, integrating multiple AI agents into a unified journey.
  - Own the end-to-end design and delivery of a Flowable-based workflow orchestration platform for client onboarding, integrating multiple AI agents (source-of-wealth analysis, name screening) into a unified journey.
  - Platform scope spans all client onboarding journeys bank-wide; leading delivery from concept through active build toward production launch.
  - Built internal AI agents with Microsoft Copilot for BRD drafting and compliance checks, adopted by 99+ internal users.
  - Bridge business, compliance, and engineering stakeholders to translate regulatory requirements (KYC / CDD) into agentic product design in a strictly governed environment.
- UBS — Senior Project Manager & Migration Stream Lead (2023–2026-04)
  Strategic Migration Lead for UBS / CS Integration, managing data migration streams and process re-engineering.
  - Turned around a distressed Client Static Data migration stream: rebuilt team cadence with Agile stand-ups across 10+ cross-functional members, delivering 4 consecutive successful migration waves.
  - Engineered complex SQL analyses to independently resolve data fallouts, reducing reliance on IT and accelerating decisions.
  - Re-engineered a redundant reconciliation process, cutting processing time by 30%.
  - Led the APAC integration workstream migrating 25,000+ Wealth Management clients within a critical 3-month window.
  - Developed Python automation for pre-migration data cleansing / validation (KYC, identity, address) across massive datasets.
  - Spearheaded Compliance & Risk system optimization for the COO office, balancing regulatory rigor with user experience.
- Infosys Consulting — Senior Management Consultant / PMO Lead (2017-05–2023)
  Led PMO and consulting engagements for investment platform transformations and workflow design.
  - Led PMO for a $6M+ investment platform transformation: 150+ resources, 100+ deliverables, senior leadership reporting.
  - Led 17 offshore resources across Data Management, Trade Management, and Reporting; designed governance framework and incident-management operating model.
  - Boosted data comparison efficiency by 75% with self-developed automation tools.
  - Designed 6 investment trading workflows spanning Equity, Bonds, FX, ETD, and Funds.
- Infosys — Testing Lead & Banking System Specialist (2010-03–2017-04)
  Supported banking system upgrades and led testing and localization of client onboarding workflows.
  - Supported 10+ banking system upgrades; on-site “Floor Runner” in Zürich supporting Client Advisor teams during critical rollouts.
  - Localized client onboarding workflows (KYC, ALM, account opening); E2E testing across Investment Suitability, Risk, and Compliance.
  - Built test automation improving effectiveness by 90% — earned the CEO Award.

## Projects
- Turtle Soup (海龟汤)
  AI-powered bilingual lateral-thinking puzzle game, live on the iOS App Store
- MyHub
  personal data platform with plugin-based parsers and interactive dashboards, in production
  Tech: Python, FastAPI, ECharts

## Education
- National University of Singapore — Master of Business Administration (2022-08–2025-04)
- Tongji University, Shanghai — B.Sc. Computer Science (2006-10–2010-06)

## Skills
- AI & Product: Agentic workflow design, LLM-based agents, Microsoft Copilot, Flowable BPM, product discovery in regulated environments
- Technical: Python, FastAPI, SQL, Excel / VBA, Tableau, JIRA
- Banking Domains: Client Onboarding (KYC / ALM / CDD), Wealth Management, Risk & Compliance, Static Data, Migration Strategy
- Project Management: PMP (PMI), Agile / Scrum, PMO Governance, Stakeholder & Change Management
- Languages: English (fluent), Mandarin (native)

## Certifications
- PMP (PMI) — PMI
- Agile Professional
- Open Banking and Platforms in Finance